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| The Horse Connection > Contact information |
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Contact
Information
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The Horse Connection
Mailing Address
33955 Sidney Circle
Winchester, CA 92596
909-824-1230
horseconnect@aol.com
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Seller Policies
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Shipping
Shipping Policy
Standard Shipping
We process most orders within 1-3 business days. Once shipped, most packages arrive within 3-7 business days. We generally ship USPS (United States Postal Service) or UPS (United Parcel Service), depending on the item and your preference. Shipping cost is calculated by size and weight of package & your zip code. The cost of shipping will be displayed prior to payment on the checkout page.
Please make sure you provide the CORRECT shipping address. All returned merchandise due to incorrect addresses will require additional shipping to resend.
Expedited Shipping
We are more than happy to accommodate most of your expedited shipping needs. Please contact us for shipping charges and options if you need expedited, Next Day Air, 2nd Day Air shipping, or 3 Day Select Ground shipping.
Ship-to locations: Please note that we cannot ship UPS, Second Day Air or Next Day Air to PO Boxes.
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Returns
Return Policies
Standard Return Policy
We want you to be satisfied with your purchase. If you are not pleased with your merchandise, you may return the product within 10 days of receipt. Please contact us before shipping to obtain a Return Authorization Number. We also guarantee any defects in workmanship or materials according to the manufacturer
Refunds will be issued in the same manner as the order was paid or credit can be given toward the purchase of a different item. The item must be returned in brand new condition, in original packaging, and with all parts and accessories to ensure full credit. If you are returning any products that have been used, a restocking charge may apply.
In the event that we have made a mistake when shipping your order, or the item was received damaged, please contact us via email within 3 days so that we can make arrangements for return shipping and replacement product.
Clearance items: No refunds, returns or exchanges on clearance items, unless otherwise stated.
New Saddle Returns
New saddles may be returned within 10 days for a full credit or refund, but must arrive in brand new condition. There is a 5% restocking fee on all returned saddles, which simply covers our transaction expenses. Shipping charges and insurance to return the saddle are the responsibility of the customer. We do encourage you to try your new saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in mint condition, without scratches, dirt, horse hair, or horse sweat. Additional fees will be charged to cover any damage or cleaning costs.
Used Saddle Returns
Saddles purchased as used saddles may be returned within 10 days for credit or refund minus a 5% restocking fee. Shipping charges and insurance to return the saddle are the responsibility of the customer, and the saddle must be returned in the same condition that it was shipped. Once again, we encourage you to try the saddle to ensure it will fit both horse and rider. Please use extra care to keep the saddle in the same condition in which it arrived, without additional scratches, dirt, horse hair, or horse sweat. An additional fee will be charged to cover any damage or cleaning costs. Feel free to email or call us if you have questions regarding used saddles or our return policy.
Return Instructions
After receiving a Return Authorization Number, please completely fill out the return form included with your |
Privacy
Privacy Policy
We at The Horse Connection, Inc. are very sensitive to the issues of online privacy and electronic security. As we establish and maintain an online relationship with you, we want you to know we will always do whatever possible to ensure a secure and private environment to maintain your individual privacy.
E-mail Address: We believe that your email address is private information and you have our assurance that we do not rent or sell your email address to anyone. We use your email address to communicate with you regarding your orders, as well as informational/sale newsletters.
Mailing Address: We use your physical address to send you the products you ordered. We use your billing address to send your invoices and verify your credit card information.
Phone Number: We keep the phone numbers you provide on file to notify you in case of a problem with your order. Phone numbers are also entered into our shipping system so the shipping companies can contact you if there is a delivery problem with your order while in transit.
Credit Cards: Credit card numbers are used only for payment processing and fraud protection. They are not retained for any other purposes. If you place an order online, we will use your financial information to bill you for products and services or otherwise process your transaction. By making a purchase online, you consent to providing your financial information to our service providers to process your transactions. These third parties may include credit card companies and banking institutions used to process the transaction.
Sales tax: California residents add 9% sales tax.
The information, prices, and discounts set forth herein are subject to change without notice
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Seller Payment Options
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seller
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